​

1. Parties

1.1. Company: RVIVAL Ltd (Company registration number: 14208496, registered in England and Wales) is referred to as ‘the Company’ or ‘we.’
1.2. Client: Refers to the person booking the experience and accepting responsibility for their group. By paying for an experience with RVIVAL, you confirm to abide by our Terms and Conditions laid out in this overview.

​

2. The Contract

2.1. Comprises these Terms and Conditions, the specific experience itinerary, and the payment in full or as a deposit.
2.2. If there is any discrepancy, these Terms and Conditions prevail.

​

3. Booking Form and Deposit

3.1. The contract becomes binding when the Company accepts the deposit.
3.2. The Company may refuse bookings or return deposits at any time before the experience commences, with certain exceptions.
3.3. If reservations are made in advance, clients are invited to reserve with a deposit.
3.4. Clients can cancel within 40 days if final details are unsatisfactory but will not receive a refund of the deposit.
3.5. Deposits are non-refundable.

​

4. Balance of Payment

4.1. Full payment is required 40 days before the departure date.
4.2. For bookings made less than 40 days in advance, the full amount is due upon booking.
4.3. Clients must ensure full payment is received by the Company, including VAT and covering any international bank charges.

​

5. Failure to Pay Balance

5.1. If the balance is not received 40 days before departure, the Company will treat the contract as canceled and retain the deposit.

​

6. Date of Departure

6.1. The departure date is the day the experience begins.

​

7. Passports, Visas, and Health Matters

7.1. Clients are responsible for obtaining necessary insurance, visas, vaccinations, and ensuring they are medically fit to travel.
7.2. The Company is not responsible for cancellations due to issues related to these matters.

​

8. Cancellation by the Client

8.1. Cancellation charges apply based on the time of cancellation.
8.2. Cancellations within 40 days of departure are non-refundable.
8.3. Deposits are non-refundable.
8.4. No refund will be issued for unused portions of the experience if the client cancels after departure.

​

9. Cancellation by the Company

9.1. The Company reserves the right to cancel due to unforeseen circumstances, such as flight cancellations or civil unrest.
9.2. If canceled due to insufficient participant numbers, clients will be notified 40 days before departure and offered an alternative experience or a refund.
9.3. The Company is not liable for consequential expenses caused by cancellation.

​

10. Foreign and Commonwealth Office Advice

10.1. Clients are responsible for reviewing relevant travel safety advice from official sources.
10.2. The Company is not liable if clients cancel due to safety concerns or lack adequate insurance.

​

11. Surcharges

11.1. Experience prices may be subject to surcharges for changes in government actions, currency fluctuations, fuel costs, and airfares.

​

12. Transfer of Booking by the Client

12.1. Clients can transfer bookings before 60 days for a fee.
12.2. Transfers after 60 days are at the Company’s discretion and may incur additional fees.
12.3. Credit notes for future bookings may be issued, valid for 6 months from the issue date.

​

13. Changes by the Company

13.1. The Company may alter experience details due to unforeseen circumstances (e.g., force majeure).
13.2. Clients may choose to accept changes, take another experience, or cancel for a refund in case of major changes before departure.
13.3. Changes after departure will not be refunded, but the Company will assist with necessary arrangements.

​

14. Company and Client Responsibility

14.1. Clients acknowledge risks involved in the experiences and accept the Company’s limited liability for such risks.
14.2. The Company will carefully select subcontractors but cannot be held responsible for accidents or service issues.

​

15. Limitation of Liability

15.1. The Company’s responsibility begins at the designated start point and ends when the client leaves the experience.
15.2. The Company is not liable for additional expenses incurred getting to or from the start and end points.

​

16. Travel Insurance

16.1. Clients must obtain comprehensive travel insurance covering cancellation, medical expenses, and emergencies like evacuation or repatriation.
16.2. Proof of insurance must be provided before departure.

​

17. Acceptance of Risk

17.1. Clients acknowledge the risks involved in participating in the experience and accept the Company’s limited liability.

​

18. Release and Waiver of Liability, Assumption of Risk, and Indemnity Agreement

18.1. Health and Fitness: Clients confirm they are in good health and understand the nature of the experience.
18.2. Assumption of Risks: Clients accept all risks and responsibilities involved.
18.3. Release of Liability: Clients release the Company and associated parties from liability for claims or damages.
18.4. Acknowledgment of Agreement: Clients affirm they understand and accept the agreement by paying the deposit.

​

19. Company Experience Leader

19.1. Role and Authority: Experience leaders represent the Company and have full authority to ensure the experience's success.
19.2. Behavioural and Health Requirements: Disruptive or unsafe behaviour may result in removal from the experience without a refund.

​

20. Compliance with Legislation

20.1. Clients must comply with all legal requirements, visas, and regulations.
20.2. Failure to comply may result in removal from the experience without compensation.

​

21. Complaints

21.1. Clients must report any issues immediately to the experience guide.
21.2. Written complaints must be submitted within 7 days of completing the experience.

​

22. General Conditions

22.1. Only a Director of RVIVAL Ltd can waive or vary any part of this Contract.
22.2. Clients confirm they have been informed of any requirements prior to paying the deposit.
22.3. Should any clause be found invalid, the remainder of these terms shall remain in effect.
22.4. These terms are governed by English law, and disputes will be resolved in English courts.